Terms, Privacy & Security

The plain-language summary above is a courtesy. The full Terms of Service and Privacy Policy below are the binding agreement.

By product

The Terms and Privacy Policy on this page apply to every Starelai product. These notes only call out what is different for each one.

Hero’s Story (PDF)

A custom birth-chart biography generated from the birth data you confirm, then delivered digitally. We use your name, email, and birth details to create and send it. Once generation has begun, there are no refunds. See 2.6 and 3.1.

Paperback and hardcover

Printed editions of Hero’s Story. In addition to birth data, we collect a shipping name and address and share those only with our print and fulfillment provider so the book can be mailed. See 3.4b.

Hero’s Story audiobook

A custom audio version of your story. We send the text to an AI voice provider so it can be spoken. That is digital delivery, not a physical shipment. See 3.4.

Hero’s Road App

The subscription app. Recurring billing is monthly through our checkout provider. Cancel anytime; access continues through the paid period; no refunds on the current period. The full app notice is in section 3.0. Billing is in 2.6.

Hero’s Road Custom GPTs

Conversations in the Custom GPTs happen on OpenAI’s ChatGPT platform and are also governed by OpenAI’s own terms. See 3.4a.

Cosmic Mission

A free email series. We collect your name, email, and birth data to generate and send the sequence. You can unsubscribe from marketing-style mail anytime. Account and delivery mail may still go out if you later buy a product. See 3.2 and 3.8.

Weekly emails

Personalized weekly integration emails for customers who receive them. They use the birth data and email already on your account. Unsubscribe anytime from promotional mail. See 3.2.

Free tools

Free pages and tools on the marketing site. They may collect an email or birth details if you submit a form. Marketing pages may use advertising and analytics cookies. See 3.5 and 3.6.

Terms of Service

These Terms of Service (“Terms”) are the binding agreement between you and Starelai for use of the Services. Please read them.

2.1 Who we are

Starelai Astrology (“Starelai,” “we,” “us,” or “our”) operates the Services from Texas, United States. Hero’s Road is our personalized astrology app and related subscription. “You” means the person who buys, subscribes to, or uses the Services.

In these Terms:

• Services means the Starelai products we offer, including the Hero’s Story birth-chart product (PDF, paperback, hardcover, audiobook), the Hero’s Road App, the Hero’s Road Custom GPTs, Cosmic Mission, weekly integration emails, the systeme.io checkout and custom website, free tools, and the physical products we print and ship.
• Content means what you submit: birth data, chats, journals, goals, shipping details, and anything else you type or upload.
• Subscription means a recurring paid plan for the Hero’s Road App or any other recurring Starelai plan.

Legal notices: orders@starelai.com · Starelai Astrology, PO Box 394, Mason, TX 76856, United States.

2.2 Eligibility — 18+ only

The Services are for adults. You must be 18 or older to buy, subscribe, create an account, or use the Services. By using them you represent that you are 18 or older. We do not knowingly create accounts for minors. If we learn an account belongs to someone under 18, we will close it and delete the associated personal data as described in the Privacy Policy.

2.3 Account and accurate information

One account per person. You are responsible for your login links, access codes, and activity under your account. Give accurate birth and account information. The quality of a custom product depends on the details you confirm. Notify us at orders@starelai.com if you believe someone used your account without permission.

2.4 What the Services are

Starelai provides personalized astrology for insight and reflection. Depending on the product, that can include a written birth-chart biography, a printed book, an audiobook, chat, journals, a story reader, transit views, goals, Cosmic Mirror, read-aloud voice, weekly emails, and related tools.

Outputs are generated with software and artificial intelligence. They are interpretive. They are not factual claims, predictions you can treat as certain, or a live session with an astrologer.

2.5 Not professional advice

The Services provide astrological interpretation for personal reflection only. They are not, and are not a substitute for, professional medical, mental-health, psychological, legal, or financial advice, diagnosis, or treatment. They are not a crisis or emergency service.

Do not delay or disregard professional advice because of anything a Starelai product says. If you are in crisis or may harm yourself or others, contact emergency services or a crisis line. See Crisis resources. Nothing the Services output is a guarantee of any outcome.

2.6 Subscriptions, billing, cancellation — no refunds

Hero’s Road App subscriptions currently include a founding offer of $33 per month for the Founding 100, and a standard price of $55 per month after that. Prices are in U.S. dollars unless a checkout page says otherwise. One-time products (Hero’s Story editions, bundles, and similar) are priced on their sales pages.

Subscriptions bill on a recurring monthly cycle and auto-renew until you cancel. Checkout and recurring billing run through systeme.io and its payment partners. We never receive or store your full card number.

You may cancel anytime. After you cancel, access continues through the end of the period you already paid for. The subscription does not renew after that. Cancel in your systeme.io customer portal or email orders@starelai.com and we will help you cancel.

No refunds are given for any partial period, unused time, or past charges. That includes the current paid month after you cancel.

If we change a subscription price, we will email you before the new price takes effect. Continued use after that notice is acceptance of the new price. If you do not accept it, cancel before the new price starts.

2.7 Acceptable use

You agree not to:

• Use the Services for anything illegal
• Attempt to break, scrape, reverse-engineer, or overload the Services
• Resell access or share accounts, login links, or access codes
• Upload another person’s personal data without their consent
• Use the Services to harm others

We may suspend or terminate accounts that violate these rules.

2.8 Intellectual property

Starelai owns the websites, software, interpretive engine, brand, templates, and product system. You own the personal Content you submit — your birth data, journal text, and questions.

You grant us a limited license to process that Content only to operate the Services for you: to calculate a chart, generate a story or audio, send your chat to an AI provider, store your journals, and support your account. That license does not let us sell your Content or use it to train AI models.

Outputs generated for you are for your personal, non-commercial use. You may share your own story privately. You may not copy our software, sales pages, or product system, or sell generated output as a competing product.

2.9 Third-party services

The Services rely on the categories of providers described in the Privacy Policy. We choose established companies and require them, under their terms, to keep data confidential and use it only to provide their service. We are not responsible for their independent acts outside that relationship.

2.10 Disclaimers of warranty

The Services are provided “as is” and “as available.” To the fullest extent Texas law allows, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that any interpretation will fit a particular purpose.

2.11 Limitation of liability

To the fullest extent Texas law allows, Starelai and its owner will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption.

Our total liability for any claim relating to the Services or these Terms is limited to the amount you paid us for the relevant product in the twelve months before the claim, or $100, whichever is greater.

Some places do not allow these limits. If that is true where you live, the limits apply only to the extent the law allows.

2.12 Changes to the Services and to these Terms

We may modify features. We may update these Terms. When we make a material change we will update the “Last updated” date on this page.

2.13 Termination

You may close your account anytime by emailing orders@starelai.com. We may suspend or close accounts for violations of these Terms or for legal reasons. What happens to your data on closure is described in section 3.7.

2.14 Dispute resolution — binding arbitration and class-action waiver

Please read this section carefully. It affects how disputes are resolved.

Informal resolution first. Before filing a claim, email orders@starelai.com with “Dispute” in the subject and a description of the issue. We will try to resolve it with you for 30 days.

Binding individual arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The seat of arbitration is Texas. Judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either of us may bring an individual claim in small-claims court, or seek injunctive relief in court to protect intellectual property.

Class-action and jury waiver. You and Starelai waive any right to a jury trial and any right to participate in a class, collective, or representative action. Claims may be brought only in an individual capacity.

30-day opt-out. You may opt out of this arbitration section by emailing orders@starelai.com with “Arbitration Opt-Out” in the subject within 30 days of first accepting these Terms. Include your name and the email on your account. If you opt out, this section will not apply to you, and disputes will be heard in the courts described in section 2.15.

2.15 Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. If a court matter is required (including after an arbitration opt-out, or for the exceptions in 2.14), the state and federal courts located in Texas will have exclusive jurisdiction, except where consumer law in your home country requires otherwise.

2.16 Miscellaneous

If a court or arbitrator finds any part of these Terms unenforceable, the rest remains in effect. These Terms, plus the Privacy Policy and Security section on this page, are the entire agreement between you and Starelai about the Services. A failure to enforce a provision is not a waiver. We may assign these Terms in connection with a sale or reorganization of the business. You may not assign them without our consent. Legal notices to us go to orders@starelai.com and Starelai Astrology, PO Box 394, Mason, TX 76856, United States.

Privacy Policy

This Privacy Policy explains what we collect, why, who touches it, and your rights.

3.1 What we collect

• Birth data — date, time, and place of birth, plus house-system preference. This is sensitive, identity-level, and permanent. It is the basis of every chart.
• Content you create — chat conversations, journal entries, goals, saved transits, and anything you type into the app or a form.
• Account data — name, email, access codes, and login tokens. Passwords, when used, are stored hashed, never in plaintext. Magic-link access uses tokens, not a password you type.
• Payment data — handled by the processor. We store only what comes back: a token or reference, last four digits if provided, and billing status. We never store the full card number.
• Shipping data (physical products only) — name and postal address, shared with the print/fulfillment provider solely to mail the order.
• Technical and usage data — device, browser, IP address, and app interaction logs, used for security and to make the Services work.
• Cookies and tracking — see section 3.6.

3.2 Why we collect it

• Birth data — to build your chart and generate the product you asked for
• Chat and journals — to answer you and remember context in your own account
• Email — to send account, delivery, and (if you opted in) marketing messages
• Payment data — to bill you
• Shipping data — to mail a physical order
• Technical data — to operate and secure the Services

For users in the EU or UK, the legal bases are: performance of a contract for the core service; consent for marketing email and non-essential cookies; and legitimate interest for security, fraud prevention, and keeping the Services running. See section 3.8.

3.3 The two promises

(a) We do not sell personal data. We do not sell your data to advertisers, data brokers, or anyone else. App Content — chats, journals, birth data — is never shared with advertisers and is never used to build ad audiences.

(b) We do not train AI on you. We do not use your Content to train any AI model of ours. We send Content to AI providers only so they can generate your response or product. Their current commercial API terms state they do not use API-submitted inputs or outputs to train their models, and we do not opt in to any training program. If a provider changes those terms, we will update this page.

These promises do not fully extend to the Hero’s Road Custom GPTs on OpenAI’s ChatGPT platform. See section 3.4a.

3.4 Who we share data with

We share personal data only with the categories of service providers we need to run the Services, and we do not sell it. Each provider operates under terms that require confidentiality and limit use of your data to providing their service. We may change specific providers within a category and will keep this description current.

3.4a Custom GPTs on OpenAI’s platform

When you use the Hero’s Road Custom GPTs, that conversation happens inside ChatGPT on OpenAI’s infrastructure. It is also governed by OpenAI’s own terms and privacy policy, which we do not control. Data you enter into the GPT on OpenAI’s platform is subject to OpenAI’s handling, separate from the Hero’s Road App.

3.4b Physical products and shipping

For any physical product (such as a Hero’s Story paperback or hardcover), we share your name and shipping address with our print and fulfillment provider solely to fulfill and mail the order. No chat, journal, or other app Content is shared for fulfillment.

3.5 Advertising and “we don’t sell your data”

We do not sell personal data. App Content is never shared with advertisers.

Marketing pages and checkout funnels may use standard advertising and analytics cookies and pixels — including AnyTrack and Meta — to measure ads. Some laws, including California’s, treat that kind of measurement as “sharing.” It is scoped to marketing pages. It is not scoped to your chats, journals, or birth chart inside the app. You can opt out as described in sections 3.6 and 3.8. If your browser sends a Global Privacy Control signal, we will treat that as an opt-out request for that browser where the law requires it.

3.6 Cookies and tracking

We use:

• Essential / session cookies — login, checkout handoff, and keeping the site working
• Analytics and attribution — AnyTrack on marketing pages, so we can tell which campaigns led to a purchase
• Advertising — Meta pixel / Conversions API on marketing pages

You can control cookies in your browser. Blocking some cookies may affect checkout, login, or attribution. Visitors in the EU or UK may also email orders@starelai.com to object to non-essential cookies. Marketing pages currently load attribution tools when you visit them; if we add a separate consent banner, this section will say so.

3.7 Data retention and deletion

You can request deletion of your account and personal data anytime by emailing orders@starelai.com.

When you ask us to delete:

• We delete the account and associated personal data from our active systems within 30 days.
• Backups: residual copies may remain in encrypted, access-restricted backups for a limited retention period before those backups roll off on their normal cycle. We do not restore deleted data from backups except as required for disaster recovery. We do not promise instant, total erasure.
• Some records must be kept where law requires it — for example transaction or tax records held by the payment processor.
• Deleting the app account does not by itself pull back data already sent to a subprocessor for a prior request. Where a provider lets us propagate a deletion request, we will. OpenAI’s handling of conversations in the Custom GPTs on ChatGPT is outside that process (see 3.4a).

3.8 Your rights

We honor these rights whether or not a particular law strictly requires it of a business our size:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete information, subject to section 3.7
• Request a copy of the information you provided
• Opt out of marketing email (unsubscribe link or email us)
• Opt out of cookie-based advertising on marketing pages

EU / UK (GDPR): you may also object to or restrict certain processing, withdraw consent where we rely on it, and lodge a complaint with a supervisory authority.

California (CCPA / CPRA): you may know, delete, correct, opt out of sale or share, and you will not be discriminated against for exercising those rights. We do not sell personal information for money. Marketing-page pixels may count as “sharing” as described in 3.5.

Email orders@starelai.com to exercise any right. We may need to verify your identity. We will respond within 45 days, or sooner if the law requires.

3.9 International users and data transfer

We are based in the United States. If you use the Services from another country, your information is processed in the United States and in any other country where our providers operate. Transfers from the EU or UK rely on the providers’ Standard Contractual Clauses or equivalent safeguards. We honor the rights in section 3.8 regardless of where you live.

3.10 Children

The Services are 18+. We do not knowingly collect personal information from anyone under 18 (and therefore not from children under 13 either). If we learn we have, we will delete it.

3.11 Security

How we protect data is in the Security section below.

3.12 Contact / data requests

For every privacy request: orders@starelai.com. Starelai Astrology is the data controller. Mailing address: PO Box 394, Mason, TX 76856, United States.

3.13 Changes to this policy

Same mechanism as the Terms: we update the dates on this page. If we tell subscribers about a material change, that email is sent manually. Continued use after the effective date is acceptance.

Security

4.1 Encryption

Data is encrypted in transit with TLS / HTTPS. Account, birth, chat, and journal data live in Google Cloud Firestore, which encrypts data at rest. Backups held in that environment are also encrypted at rest.

4.2 Payment security

We never receive or store full card data. Card handling never touches our servers. Checkout runs on systeme.io and its payment partners, which operate PCI-DSS compliant card infrastructure.

4.3 Access control

Access to production data is restricted. Credentials are secured and rotated. Secrets are not committed to code.

4.4 Provider security

The providers described above maintain their own security programs. We use established providers for payments, AI, email, and hosting rather than building our own infrastructure for those functions.

4.5 What you can do

Do not share your access link or account. Use a unique email you control. Contact us at orders@starelai.com if anything looks suspicious.

If a data breach affects your personal information, we will notify you and the relevant authorities as required by law.

Crisis resources

Contact

• Email: orders@starelai.com
• Mail: Starelai Astrology, PO Box 394, Mason, TX 76856, United States

By signing up for or purchasing our services, you confirm you are 18 or older and that you agree to this page.

Last updated: August 12, 2026 · Effective: August 12, 2026 · Page version 2026-08-12.5